Refund and Cancellation Policy

Welcome to Romford Chinatown’s Refund and Cancellation Policy. This policy outlines the terms and conditions under which refunds and cancellations are processed for orders placed on our website.

1. Order Cancellation

Customers may cancel an order under the following conditions:

• Before Dispatch: You may cancel your order before it is dispatched for delivery. Once the order is dispatched, cancellations are not possible.
• Cancellation Window: Cancellations must be made within 30 minutes from the time of order placement.

2. Refund Policy

Refunds are subject to the following conditions:

• Quality Issues: If you receive a product that is damaged, defective, or not as described, you may be eligible for a refund. Please contact our customer service team at info@romfordchinatown.co.uk within 24 hours of receiving the order, providing details and, if possible, attaching relevant images.
• Cancellation within Window: If you cancel your order within the specified cancellation window, a full refund will be issued.
• Late or Missing Refunds: If you haven’t received a refund within a reasonable period, please check your bank account first. Contact your credit card company or bank as it may take some time before your refund is officially posted.

3. Payment Method

Refunds will be issued to the original payment method used during the purchase.

4. Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at info@romfordchinatown.co.uk.

Changes to Refund and Cancellation Policy

We reserve the right to update or change our Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Romford Chinatown!